AVOID! Seriously don't get involved with this business. I ordered a pristine condition phone at the start of June and on arrival it was scratched and not in good condition. I sent it back following their exchange steps. What then followed was 3 months of useless service. Every week I would be assured my phone would be sent out by the end of the next week, this meant that I had no reason to contact them throughout the week and then come the end of the week I would email them again and I would get the same message. It was 3 months later when I finally asked for a straight up refund instead that I received my phone in a matter of days. In all fairness this phone is good condition however, it would have been much easier and not much pricier to go to a more reputable brand in the first place. The package also did not come with the accessories which I paid for however this too was sorted out after 3 months. All in all would not recommend at all, having read all the reviews it is clear I am not a fluke and they are a rubbishly organised organisation.