I recently sold an old phone to these guys, I was a bit wary at first as they offered me more money than Mazuma and O2 and I thought it might end up being one of those situations whereby once the phone had been received they would have reduced the offer. Anyway, not the case, I got the full amount offered. It took longer to hit my bank account than it would with Mazuma (usually same day) but I was quoted 3-5 days and sure enough on the fifth day the cash was in my account! :-) I’ve also used these guys for screen repairs in the past and the service has always been great and the turn around of the repaired device has always been really quick! I didn’t use the telephone to contact these guys so I can’t comment but I did use live chat and got through to a member of staff immediately who helped me with my query. I would definitely use these guys again :-)