wow! where do i begin! firstly, use any other company than this, you will never see your phone again, nor will you EVER be able to contact them on their clearly fake landline! i have been on hold twice for over 45 minutes each. They just don't want to speak to a customer because they are clearly scamming! over two weeks ago i sent my phone, a brand new iPhone 6, perfect working condition.... £169 was agreed... have i heard a thing since... NO.... am i going to.... NO.... will i take this further.... YES... being a hard solicitor who will not stop until this is sorted and they either have to shut up shop (and no doubt create a new fake company) or pay me what i am owed! its not even about the money anymore.... i will not let up, and will drive to their address (if it exists) tomorrow guys - take heed and learn from this!!! take less money for your phone from a proper company who communicates.... now i am simply worried about them having my bank details... how stupid am i!