I've been trying to tell you that the phone isn't working properly and that I have been trying to return it for weeks now! I did everything that I was asked to do but no one is reading my emails properly! It doesn't connect to any wifi, it's not letting me log into my iCloud, I deleted and resettled everything!!! But no one is listening to me!!! I WANT TO RETURN THIS AND GET MY MONEY BACK!!! That is it!!! I don't want to hear have you tried this.... YES I HAVE!!! also there is 2 stickers on the back of the phone that says not to take it off for 30 days...as there is 2 I'm thinking this phone was returned previously as there are obviously problems with it!! Now I want t return it and maybe get some good customer service while your at it!!