I would seriously think about purchasing or sending a phone for repair to this company. I'm still waiting for my son's phone to return from June 29th 2018. Constant delay tactics, 30 emails later no sign of the phone... More importantly having looked into Companies House it would appear the Bank have taken a charge [i.e a claim] over the assets of the company this is usually because the company has defaulted on the terms of a loan given by the Bank and they are now protecting their loan. It doesn’t look good and illustrates that the company is struggling although it may come through. I think it highly doubtful I will see my son's phone again... £189 loss.