ABSOLUTELY HORRIFIC Experience ONLY 1 STAR BECAUSE CAN'T GIVE 0 Company responded to google review quicker than any other contact I made with them. For clarity and in rebuttal to their "reason for delay" it took exactly a month from the receipt of the updated bank details to the final conclusion of this entire experience. (23/07/18 showing on the order tracker as details updated, 23/08/18 the 2nd and final payment for the phone appeared in my bank) far from the service promised. Read below for full account of the ordeal!! . Sold my iPhone 6s plus and all seemed to go well. Got email saying I had "supplied incorrect bank details" for payment. Called on the same day to update and was told to email the details (totally unsecured). Tracker showed update on 23rd June. Chased the payment at least weekly and got the same poor response every time that they didn't know what had happened and they would speak to the finance manager etc. After 3 weeks unpaid, their phone lines broke and customers were being transferred to customers also with problems eg phones not being despatched, lost or unpaid. Eventually received a small deposit and when trying to call to find out where the rest was, the phone lines were broken again. It was only when I promised to visit the shop accompanied by trading standards and/or the police, that I got a response and this was accidental as the operator was calling to tell someone else That they had "found their phone". If you want a stress free easy service, AVOID AT ALL COSTS