Absolute disgrace of a company! Phone has been sent away for recycling for more than 4 weeks and was finally meant to receive my payment by Wednesday 19th September and now been told this is being extended for another week! Advised that I had contact trading standards and would be going forward with my claim today (21st) if a payment was not made immediately and was told there was nothing they could do! Would avoid for anything and company should be taken off comparison websites! Claim is now in process and I will be naming and shaming all over social media so no one else gets conned by these fraudsters!