Placed an order on 30/06/18 and paid for a new phone on the website, sent an email to see where my order was when it didn't arrive, I was told they couldn't provide me with the phone I ordered but I could have a different one, I told them I didn't want that and would like a refund, They said this would take 10-14 days to arrive back in my account! When it didn't arrive I sent another email and got the generic reply they would contact me in 24-48 working hours!! Waited...No reply, sent another email, 22/09/18, got the same email 24-48 working hours to wait!!!