Dealing with QMF has been a long and arduous process. Since cancelling my order in late July I have just today (Sept 26th) been fully reimbursed. I had to go through the Small Claims Court to get my money back and even then QMF didn't pay the court fees which they are obligated by law to do. That's now been paid today but I had to contact the court to tell them it hadn't been paid to me along with the refund for cancelled order. If you order a phone advertised on their website you will find that it's not 'ready to ship' as you might expect. After you've ordered and paid you will be informed that they aim to dispatch good within 10 working days. After I'd cancelled the order they didn't seem to understand what I meant when I said I wanted to cancel, they asked me twice if I was sure and then send a phone two days later. I refused to accept delivery of it (I'd cancelled the order after all and there was no going back for me) which QMF advised me to do if I didn't want it. You will find it near impossible to reach them on the phone, by email they'll keep fobbing you off with excuses such as 'going through quality control checks' or some other lame reason. They don't always respond to emails and when they do it's as if they've not read your email. I'm in my later years, quite diplomatic and rational I think, and try to be professional in my responses but have found that difficult at times in dealing with this company. If you want a professional service then I suggest you look elsewhere, Envirophone gives a much better service and what is on their website is on the shelf and ready to ship. They can be contacted on the phone and comparing the two companies I give QMF a 0 out of 10 and Envirophone a 10 out of 10. I don't work for or represent the latter but and I'm just sharing my own experience. There is a well known social media site that has a dissatisfied customers of QMF group so you can check that out to see that I'm not the only one to have negative experiences. If you read this and still order from QMF then you must like a challenge and having your patience and intelligence tested. Good luck.