IF YOU ARE READING THIS REVIEW, MY ADVICE IS DO NOT DEAL WITH QUICK MOBILE FIX. On 18/9/18, I ordered a secondhand iPhone 7 128gb at a cost of £389.99. The confirmation email was worrying straight away as it said the phone may not be despatched for up to 10 working days. Why such a long time? At this point, I read online reviews and really wished I had done so sooner. As it happens, phone arrived fairly promptly. Packaging was poor but the phone seemed to be ok. Within minutes of using the phone, discovered the screen was faulty - it kept turning yellow amongst other things. At this point I discovered that Quick Mobile Fix NEVER answer their telephone. So I pursued other options and using the online chat, managed to get someone to agree to exchange the phone. They did email me instructions how to do so and that part was OK. Replacement phone arrived within reasonable timescale and again on first impressions, looked OK. However, we then found that the sound was faulty on this one. Could barely hear my son when he called me, his voice would cut out altogether frequently and also, screen did not go blank when talking on the phone so he was constantly pressing other buttons with his ear during phone conversations. I contacted Quick Mobile Fix again (by online chat as still no phone answering going on!) and they offered me another exchange which I have declined and requested a refund. Unfortunately, when I returned the second phone I forgot to erase all content so this has complicated the issue but QMF just keep stalling me every day as to why they can’t erase the phone. They asked me to phone them and sort it out over the phone - what a joke - as stated before, THEY NEVER ANSWER THE PHONE. They asked me to tell them the iCloud email address and password on the phone but I said they only need the passcode to access settings and then Erase all Contents and Settings. This is what we did on the first phone we returned (which they accepted it and provided a replacement). I have told them the passcode and asked them to go in to settings and ‘Erase all Content and Settings’. They agreed this would be ok by email. I’ve just received another email asking for the iCloud email and password again! Basically, they are just stalling me to avoid giving me my money back. I have asked on numerous occasions for QMF to confirm to me that they will refund me but not once have they done so. This has been dragging on for around a month now and I am so sick of it. There are 24 emails in my email chain to QMF. I wake up at night worrying about this. I don’t know how they get away with trading in this way. I urge you not to deal with them. I don’t know how I am going to manage getting my money back but I will not give up. If anyone from QMF is actually reading this and wants to sort this out for me, my order ID is ID192258