Terrible terrible company, do not send them your phone! They quoted £156 for my iphone 6. Two weeks after sending it off I still hadn't heard anything. I checked online and it said the offer had been reduced to £15 after being examined by their engineers. I tried calling them to tell them I was declining this offer but no one ever answered so I sent them an e-mail, which I did not receive a reply to. I then sent another e-mail, only to be told that it was now too late and that I would receive the payment of £15 for my phone. I told them what had happened and they said they would escalate to their manager. I heard nothing back so e-mailed again, only to be told I would receive payment soon. I explained the situation and just had another e-mail saying I would receive payment soon, but not saying how much this payment will be for. I have sent several more e-mails trying to get the situation sorted, and explaining I do not accept the offer of £15 and just want my phone back but have not received any more replies. I will be taking legal action unless I receive a payment of £156 within the next few days, or my phone back.