Have exchanged over 30 emails about an iPhone 7 I sold to them for £130 on 5th September. STILL no money in my account. Their FAQs and their own policy state you will have the money within 5 working days, the customer service team told me 10 from the date it changed to payment processed - which didn’t happen until 4th October. Why? Because they put a hold on the recycling service but didn’t say why. Awful level of interaction, never answer the phone. Most email responses are copy and paste and don’t help.
6 years ago
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