Ordered phone to be told delivery could take up to 10 working days. It was a birthday present for my 12 year old son, e mailed and promised dispatch would be prioritised. Even accepted a different colour that was ready for immediate dispatch. 11 working days later no phone, or dispatch details or advised delivery date. Had to go elsewhere and buy a phone to avoid my son's disappointment. Cancelled order 4 days ago and dispite lots of e mail promises that a colleague would be in touch I am still waiting for confirmation and that my refund has been processed.