Appalling company. Do not use QuickMobileFix.com to buy a phone. I ordered a refurbished Samsung phone to replace my broken one. I was told it would take a maximum of 10 working days to be prepared and dispatched. After 11 working days and no update, I tried to contact them by phone. Their customer service line rang out several times, but when I called their repair line, someone picked up (presumably because they can make money by answering that phone). They then checked my order and told me that it was not ready, despite no one contacting me to inform me of that. They offered me a different colour of the same model of phone and told me that it could be dispatched that day. They offered me no money back or discount on this other phone. I accepted that reluctantly. I then didn't receive an email notifying my of the dispatch on my phone and no reply to my angry emails. Their customer service lines were closed for the weekend. Three days later I received an email saying that my phone would be delayed another 10 working days, again with no offer of money back or compensation of any kind. I have emailed them to cancel my order and demand a refund. I hope this will be the end of it but I have a feeling it won't be.