AVOID - 31 Days Later, No Phone, Refused to Cancel my Order - They Stole My Money :( Order ID193607 SAVE YOURSELF THE HASSLE AND ORDER SOMEWHERE ELSE! (really) I ordered a phone on Sept. 24th, it's now October 29th - no phone, no tracking information, no estimated delivery date - they have repeatedly refused to cancel the order and give me a refund. I paid 300 pounds for a phone, they haven't delivered and refuse to confirm a delivery date. I even gave them the option to send me a similar phone instead if they don't have the one I ordered, but they didn't even acknowledge the message. They cut off the chat messages, and don't reply on Facebook or email. I now have to file an official dispute and try to get my money back through my bank. I will be taking them to court if they refuse. If you do decide to take a huge risk and deal with these people, use a credit card or PayPal so you have a better chance of getting your money back. Or better, DO NOT ORDER A PHONE FROM THIS COMPANY :( It says on their website specifically that international shipping to Sweden will take 3-5 working days, and that they will dispatch the phone within 3-5 working days. However, AFTER you complete your purchase and they charge you for your order, you are informed on the 'Thank You' page that you will receive shipping information within 10 (!) working days. So after being promised 3-5 days, I waited for 7 and they finally gave me shipment notification and a tracking number on October 3rd. BUT - the tracking information DID NOT WORK and shows up "Sorry we have no record of your reference on file at this time" So I emailed them to ask if this was normal, they replied quickly and said they were having issues with the courier tracking and they could confirm the package would be delivered the next day. It was not. I was then contacted (Oct 7) and they then said that they needed a phone number for the courier company, which I replied to them within 5 minutes of receiving the email requesting it. I then asked if they had any idea when the package would be delivered, and again they sent me a tracking number and pointed me to trakmypak.com, but AGAIN the tracking information did not show up and read: "Sorry we have no record of your reference on file at this time" More back and forth emails, I asked if they had any idea (even just a ballpark date) when the phone would be delivered and 2 days later received a reply: "Deliveries to Ireland take on average 7 - 10 working days to arrive." Problem is, I ordered my phone to SWEDEN I've spent countless hours trying to get an answer from them, they've refused to cancel the order or refund me. I now have to spend more time filing complaints & writing legal letters to try and get my money back. This company is an absolute joke.