Absolutely terrible company. They say 5-10 working days - I've been waiting 3 weeks and still no sign of my phone! When I queried this they said; "the delay to the dispatch of your order has been due to the stringent quality control checks" - how on earth does this take 3 weeks!?!?!? Oddly enough, they now no longer reply to my emails, aren't answering on their Facebook page and whichever option you call on the phone line, nobody answers. I have asked for my cash back and I'm just getting silence. Cannot stress enough, do not use this website - they'll take your money and give nothing in return. I am going to be reporting them to Action Fraud on Monday - fuming!