This is now the third 1 star review I am leaving for QMF. Order made October 21st, it was never shipped, after many emails I cancelled it on November 8th. They refuse to contact me or reply to any emails about my refund until this morning when I got into the live chat and was told my refund won't be processed until December 3rd! This is illegal as it has already been 14 days since the order was cancelled. QMF if my refund is not processed today I will be taking serious further action. This whole process has been stressful, tiring and upsetting I just want my money back. Something better be done today as I will not be waiting any longer.