Order number 188439. Shocking customer service. Refurbished Iphone with GPS faults, sent the first one back for repair, it came back no better, received a new handset with the same issue. I asked for a refund 3 weeks ago and I'm being strung along by customer services. They say no refund as it is more than 14 days from my initial order (even though 2 days after receiving the second phone I emailed to tell them) This is a completely made up rule if you check the Customer Rights Act. I have offered to accept an exchange but not heard anything. Trading Standards to be informed next as it seems to happen to a lot of people and they're making up their own rules. AVOID