Poor communication, Long story short! QMF sent me a defected iPhone 7, I purchased a phone that was supposed to be in excellent condition it wasn't, it should never have passed quality control. I sent the phone back and explained that I need the phone to either be fixed, replaced or a refund by 23rd Nov (it was for a 50th birthday present - as everyone know birthday dates don't change!!) they did not respond until 2 days after 23rd Nov, which appeared to be a standard type response. Due to receiving goods not fit for purpose and sending the item back and the lack of communication I had no alternative but to purchase another phone elsewhere. I asked for a refund - no response to that until I manged to get hold of them on chat and they indicated that I would receive a refund within 10 -14 working days. I will update this feedback to let people know if I do receive the refund - although given some of the feedback I'm not confident. also had the same issue as other people - trying to ring them a nightmare they never answer, chat is off line more than it is on line so the only option is email but then you do have to wait for them to contact you. please be aware that if you use chat they can see your response before you press enter, where as you just see the word typing from their side of things until they press return. It made the chat quite disjointed I had to point this out to them - also they closed the chat before i could have it emailed to me - they probably didn't want to have the fact they said they would refund my money back on record - fortunately I had the foresight to take screen shots.