Refurbed phone I bought was faulty. Sent back for repair (fairly easy), same problem after getting it back. Tried to contact them (STILL trying!!) to change for another phone. No one reads emails properly, send stock responses back. Customer service number has no one attending it so never answers. Promised to have someone call me at discussed time but no one did. Then got onto live chat and asked manager to call. Was going to straight away but never did. Now I just want to return it but not sure how I can even do that. Terrible customer service. Look elsewhere. UPDATE: took phone to the iPhone store and it’s been mashed together with different parts. Likely why it doesn’t connect in tube stations and functionality is so poor. Avoid this company