Can I give zero stars. ? This company seems to have gone downhill very badly. I have purchased several mobile phones and always had good service - the latest an IPhone 5S grade A has been a different situation. It arrived faulty and now 4 weeks after sending it back I am fobbed off by promises of an "imminent despatch" - which is clearly a lie when nothing has happened a week later - or that management will call me back and they don't. I just want either a replacement phone that works or a refund - Surely this isn't too much to ask. You have the phone - I have nothing and you don't answer the phone. The chat function has gone offlilne now and you cannot even hold onto the phone as they just cut you off after a minute or so. Sorry guys - as you are unable to fulfill simplying replying to a request for contact for many days - you can no longer be considered trustworthy. Please refund my money.