I have been a customer of theirs for the past few years and up until now I have always been very happy. I bought a phone on 30th November and it still has not even been dispatched. Communication with them was very bad and I just keep hearing a standardised reply of they are sorry and as soon as there is an update they will let me know. It is a Christmas present for my son and it is obviously not going to be here for Christmas even though I have been assured it would be sent no later than end of last week. Very upset and disappointed in them. Loyalty counts for nothing it seems. Won't ever be shopping here again and I won't refer people here anymore.