My concern is in relation to your company being trustworthy and reputable : •You say our order was flagged as medium risk, but still took the payment from my account. •You did not advise the buyer that there was any issue re the order being flagged as medium risk. •Upon further investigation your company has received some very bad reviews in relation to product quality/delivery/delays. •after a week of emails we are still none the wiser as to what medium risk actually means and the actual status of our order • we have requested that our order be cancelled, but received no confirmation of same from you. communication is disgraceful.