Order ID - 196705. Please do not waste your money with this company. Ordered an item in October, item lost in transit, took 2 months for the company to acknowledge the loss. Now waiting for a refund. Was advised in email that it would take no longer than 14 days for the refund to be paid, but they needed some bank details I.E BIC, IBAN etc. I didn't hear anything back, so emailed them. Just had an email back stating please be advised refunds take 10 to 14 days to be PROCESSED. So one representative says it'll be paid within 14 days and another says it'll be processed within 14 days. This company is an absolute shambles. Do not trust them with your hard earned money. Disgusting customer service. Completely unreasonable, unacceptable experience, Quick to take your money, not so quick to refund and deal with issues.