Products not as advertised. I ordered 2 pristine iPhone 8 handsets, the website states “Pristine no signs of use” however both of the handsets that I received have have visible scratches on the screens, attempts to resolve the issue have been futile (£10gift voucher), and after 43 minutes on hold my call was answered and cut off without conversation. I have repeatedly asked for an explanation of the returns policy and no one has answered it after 4 emails. Currently waiting for someone to come out from hiding behind their keyboard and call me, I don’t hold much hope. Fully aware that these are for Christmas gifts and seems as though they are holding out for it to be too late to do anything about it. Shocking service.