Orderd a phone on 23rd nov, recieved phone few weeks later. Was meant to be in good condition but was not working! Could not hear when recieving or making calls. Took a while for a response to this, was offered a replacement handset but after finding lots of bad reviews I decided that a full refund would be better. Sent the phone back recorded deliver and they would of recieved phone on 19th of december! just had a e mail to say my refund will be 30 days or by end of January! This is disgusting, the phone was paid up front with my 13 year old birthday money! £277 for a broken phone that wasnlt checked before they sent to us! I will happilly post bad reviews daily until im refunded. Will never use or reccommend mobile fix! Never answer the phone either!!!!!