scammers !!!!!!i bought a phone on the 20/12/18 iphone 5c blue. i then realised it would not be delivered by christmas. on the 22/12/18 i asked to cancel and my refund to be processed. since then i have asked over 10 ti9mes for my refund. i have been fobbed off at every stage. I have been bullied by this company since 23/12/18. emails telling me it will be processed to refund me but with no date. I then got a date from them 09/01/19 to advise my refund will be processed on the 15/1/2019. today i had another email to say it will be on the 15/2/19 due to them being busy. I called them today and was told. if i want my refund I can open a paypal case. i asked why i cannot have my money today. i was told I will speak with the customer service manager then the finance manager and if the MD agrees we will give you a new date to send money back. i told her this was unlawful and unacceptable. their terms and conditions state 14 day money back guarantee. however that's only if you send a phone back. i was told she would call me back with a new date i can have my money back. this company are scammers and carrying out fraudulent returns and refund. STAY AWAY from them . you will never get your money back - they just fob you off in emails and bully you until you just give up and wait till you can op[en a paypal case. what a joke. trust me do not buy from these scammers.