The name Quick Mobile Fix is not accurate. I am a 77 year old widow, my phone is an important part of my life. I ordered a refurbished Samsung Galaxy on the 21/12/18. Because of poor communications from the day the order was placed I could not establish when the phone was going to be despatched. I decided to cancel the order on the 10/01/19., it took them to the 15th of January to accept the cancellation, only to be told on the 15th that the was company policy the refund could take up to 30 days. Quick mobile Fix had already had my £200 for 3 weeks. It is possible if they take the maximum time to issue a refund they will have had my money in the region of 2 months. How can the company be called Quick Mobile Fix.