Not your fault particularly - rather Royal Mail - your delivery contract- they came to deliver the phone but no one was in- they left a card- we went to the post office to collect the phone and they had lost / mislaid the package. Returned 4 times - no phone- called customer services and they said they would launch a search- rang to check and they said they still couldn't find it and would write to us - in the meantime I contacted yourselves- good customer service now (was really bad last time I was trying to follow up on a phone I had bought from you) - and am awaiting communication from yourselves.