I have reported your company to trading standards, under the consumer rights act 2015. The law states that goods should be of satisfactory quality, shouldn't be faulty or damaged, fit for purpose and as described. As explained multiple times, based on my experience with your truly awful company, I bought a ‘pristine’ iPhone X 256GB from you nearly 4 weeks ago (Order ID 215214). After having to wait two weeks for some unbeknown reason (clearly not quality control testing time), I received what turned out to be a damaged iPhone X. The phone had scratches all over the screen and it would not turn on, even after being on charge for a lengthy period. I have requested a refund from you multiple times. I have sent 7 emails without satisfactory response and have called your customer service line 3 times. Each time I called I had to wait at least half an hour on hold to be put through to the rudest people I have ever had the misfortune to deal with. Each time I was told that a manager was not available to speak with and they would have the cancellations team call me. I have been waiting over a week and have not received a call. You have still not sent my refund of £617.50 you took from me on 16/01/19. As explained, your company is in breach of the consumer rights act 2015 and is therefore acting illegally. I ask again that you refund me immediately, or the next communication that will be sent, will be from my lawyer.