Don't buy a phone from this company! * The phones on sale are not properly (if even at all) refurbished. * Customer service is virtually non-existent. * If there are any problems, the company will do everything in their power not to give you your money back. Read on ... On 4th October 2018 I ordered a 128GB Black iPhone 7. When it arrived, a little use proved it to have a serious problem with calls breaking up and cutting out. To add to this, the battery was in poor condition and was degraded enough that it no longer supported Apple's peak battery performance (see https://support.apple.com/en-gb/HT208387). The calls cutting out fault was obviously a serious hardware issue, something that only a replacement could fix. I consequently contacted them asking for a replacement and received an email response suggesting I perform basic operations like switching the phone off and on and giving it a full charge. I did so and told them that given the nature of the problem, I wasn't surprised their advice didn't work, and again asked for a replacement phone. I also asked if it would be possible for the replacement to have a new battery rather than one nearing the end of it's life. Finally after a lot of badgering, they agreed to a replacement and I returned the defective device. It then took over two weeks for them to send a replacement phone, and when it arrived it turned out to be as bad as the first. The battery was once again degraded to the point that it no longer supported Apple's peak battery performance. Also the phone was very badly chipped all over, and in a shocking state! This was the last straw and I asked to return the phone and have a full refund. This was on the 6th December. The response was to ask me to take a photo of the device to prove it was in a sub-standard state. A back and forth of emails then followed, and it took yet another week for them finally agree for me to send the phone back. I did so, and on the 21st December I received confirmation that they now had the phone. They also assured me it would take 10-14 working days to process the refund. On the 8th January I contacted them and asked where they were in processing my refund. To this I was told that their accounts department was experiencing a delay processing refunds due to a backlog owing to the Christmas and New year period, and that my refund would be processed by the end of January at the latest if not earlier. On the 24th January I asked again about the refund. Their response: "As soon as we get a date from our finance department confirming when your refund will be processed, we will notify you." It's now the 12th of February and I've asked twice more and each time received much the same reponse. It is now obvious that they have no intention of ever giving me my money back and I am currently looking into legal options to try to recover my money. Overall it's been over 3 months and I've been without a phone, and been unable to buy another. 'Refurbished' should mean something very different to 'second hand' but the phones sold by QuickMobileFix and definitely the latter, despite being advertised as the former. At no stage have their customer support ever given me the feeling that I'm valued or looked after. Replies have proven that they don't properly read what I've written, and most of their responses are either copied and pasted from templates, or just curt and unhelpful. As the the numerous 5-star reviews they seem to get, that is simply because when they make the sale, their procedure is to ship as fast as possible. Thus people order, get the phone quick, and if it's acceptable, people are happy and give the 5 stars. But if you are unfortunate to have any problems with the phone, then you'll be in for a very different experience with the company! Save yourselves a lot of bother and never use this company!