Genuinely terrible experience. Don't expect to receive the phone I ordered. I have been told that it was due to be dispatched yesterday; when it wasn't I complained. They said they had prioritised it to be the next phone shipped and should be shipped between today and Friday. (They only ship one phone every 3 days??). Then said it would be an additional 5 working days due to quality assurance (diagnostic software takes max 2 hours). I queried this and it was back to shipping between today and Friday. I doubt they have any fulfilment system in place. I imagine they probably don't have any phones either. Customer service staff (if they aren't just bots firing out timescales) are badly trained. Genuinely the worst distance selling experience I have ever endured. To who ever makes the replies on behalf of the business: I don't need your email address and I don't need anyone to investigate anything. I need you to send me the phone I paid you for. You're popping a phone in a jiffy bag not hog tying an elephant with dental floss. It shouldn't take this long.