Ordered iPhone 8 Jan 27 No update so chaser sent Feb 5th Generic response reminding me it can take up to ten working days No phone or update after ten working days expired Requested cancel and refund Feb 9th Confirmation of request received No response/action Chaser sent Feb 12th Confirmation I would be contacted 'shortly' No response/action Called helpline Feb 14th - caller number 16 in queue, hung up Chaser sent Feb 14th Shocking service. So posted this review. Found many other similar stories. Taking action via PayPal UPDATE. Escalated via PayPal. Within hours they had found in my favour and refunded under their payment protection scheme. My advice, contact your card provider