I ordered a phone for my daughter for Xmas, ordered October received phone end of November. When my daughter opened it she found it to have the wrong storage, we ordered 64gb and got a 16gb. Trying to arrange to get the phone exchanged was a nightmare several emails. Finally I received the phone back which was then opened again and found to be not what I ordered. I ordered a pristine phone and this was scratched. I contacted the company again more emails again and eventually they said to send it back. It has taken them so long to sort this issue why would I want to send it back again to wait weeks again. My daughter has had no Christmas present. The company offered me a tenner. I think with the amount of time and hassle and having to sort an alternative phone for my daughter a tenner is an insult. This company is unprofessional and dodgy and I will do what it takes to make sure no one gets ripped off by these people. I wish i had read the reviews first before buying.