There is nothing Quick about this service. If you are looking for a fast replacement as in my case so ordered a refurbished Grade A I Phone which took a very long to arrive, and when it finally did... it wasn’t in working order so had to be returned immediately. £7.50 to return which wasn’t even offered back as a kind gesture for inconvenience which would have been high on my customer care list..... The phone itself was good to look at, but as stated not in working order. I made payment on the 24th of January...... it is now the 18th of February and I still haven’t been refunded. I don’t feel this is exceptable .... I could just be unlucky in this case, but since going through other reviews..... I see similar problems... I personally wouldn’t recommend.... And I’m hoping that I don’t have to take matters further as I have been extremely calm, patient and polite in trying to resolve this issue.