I sent my phone for a screen repair and I was emailed saying that it was finished within a few days after they received it, longer than I was expecting but I was fine with that and they said that it would be sent back in the next couple of days. However, after just under two weeks and numerous phone calls later, I feared that they had entirely lost my phone as it seemed impossible to simply post my phone back to me. I ended up getting it back three weeks after I sent it and then I asked for a refund for the delay (which I had been promised on the phone) but was told that they wouldn’t refund me despite taking at least two weeks just to post it back.