got a iPhone 8 plus for Christmas everything was fine and really enjoyed using the phone then late January it wouldn't turn on, rang up and they said to send it in so i did on the 22nd of January an its now 20th march and I still haven't got my phone back, during this time I was told multiple times that my phone would be fixed and returned in the next 1-3 days however I still haven't received it, they then told me a months and a half after receiving the phone that they were actually unable to fix it and were sending me a new one even though I was told that it was already fixed and on its way back. the staff were also very little help as multiple times I would just get the same automated email reply!!!!