These are the facts of my customer experience 10th Dec - Phone ordered 17th Dec - Request to change delivery address as it would be closed on 24th Dec (delivery date) 17th Dec Email received to state that this is possible and a note had been added to account for dispatcher 24th Dec Phone delivery attempted at incorrect address 24th Dec Phone calls to QMF to sort this out Told someone will call me back 27th Dec Contact courier however they were unable to do anything as needed confirmation from QMF Office was closed till 2 Jan 2 Jan Courier contacted me to state that they were trying to sort out the issues 3rd Jan Phone delivered 6th Jan Contact QMF as phone didnot work with any sim 7th Jan QMF asked me to check phone has been set up correctly 7th Jan I replied explaining that it had been done and i had checked it with an existing sim card 8th Jan Waited 90mins on hold with customer service - to be asked to do a hard reset and call them back if this did not work 8th Jan I emailed QMF to explain that this had been tried and not worked and I was requesting a refund 10th Jan QMF replied to state that someone was looking into the case 14th Jan I wrote as noone had contacted me 15th Jan QMF requested the IMEI number 15th Jan I sent the IMEI number 15th Jan QMF offered to repair my phone as a priority 15th Jan I requested a full refund 16th Jan QMF emailed me stating a 2nd email would be sent and that I should return the device it would be checked and confirmed 16th Jan I emailed to state still waiting for 2nd email 16th Jan Email received 21 Jan Phone returned 28th Jan Phone confirmed as delivered 30th Jan Emailed QMF for update on phone and refund ?? Was told to wait 28 days for a refund 6 Mar Emailed as no refund had been received 6 Mar QMF state passed to finance team for investigation 12 Mar QMF emailed to say that refund would be be in account on 19.04 12 Mar emailed QMF to explain that this is unacceptable 13 Mar Phone call and email received to request bank details for a refund 13 Mar Details sent 18 Mar Emailed received to state that payment would be in my account between 20.3 and 22.3 22 Mar Email received to state that as I paid my credit card and they have changed provider I need to request a chargeback from them or bank refund will take 6 to 8 weeks At no point has anyone apologised or tried to help without a prompt These are the facts of my experience with Quick fix mobile I hope this helps