I ordered a phone that they advertised they had. It took 10 days for them to write back and let me know that there would be a delay in getting this phone to me. I asked for a refund as you can get it much quicker (Within 24 hours as it happens) elsewhere. This was ignored until I sent a further email. Their response was that a different department would have to be informed before this could be authorised. It would take them up to 48 hours to do this! Once authorised it would take a further 14 days before I received my money back. It has now been 28 days with a further 3 emails sent with nothing but promises of further delays before I get my money returned. As I now have no faith or expectation of them ever voluntarily returning my money I will be writing as many warning messages as possible. DO NOT USE THIS COMPANY!!!