Ordered phone, receive email saying delivery within 7 working days but if not received by 10th to click this link Got email saying wouldn’t be delivered till 24th (22 days after I ordered) Emailed saying no good as it was a birthday present and cancel it (11/7/19) told 14 days to process, week later received email saying order despatched!! Emailed them back (18/7/19) and told to return it then takes upto 72 hours for them to check the phone then 14 working days to process refund - so a month at least till I get my money back - ridiculous Told they would “look into it” and not heard a peep from them since AND everything is done through email - not once contacted directly regarding this Will NEVER order through them again and advise others to avoid. Updated 22/8/19 STILL WAITING FOR MY REFUND - 16 WORKING DAYS AFTER THE REFUND HAD BEEN PROCESSED (bearing in mind they told me 14 working days) and a ridiculous 6 weeks AFTER I told them to cancel the order - emailed them a further 4 times and not heard a thing from them whatsoever. Tried phoning but office closes at 4pm. Seriously avoid this company, happy to take your money but if your not happy and want a refund it’s like getting blood from a stone.