I purchased a phone for my son after waiting two weeks for the phone to arrive I found out that the phone did not even exist, when i asked for a full refund i was told i had to wait 14 working days for a refund on a phone that i never even received! there is no reason at all why a refund could not of been processed in 48 hrs i know i do it all the time. The customer service team were unhelpful & would not put me in contact with the Finance team. So i waited 14 working days on day 15 I contacted them nothing had been processed apparently the Finance team now have no phones on there desk only email the lad i spoke to said they will contact you withing the next 48hrs you can imagine my response why do i need to be contacted all i need is my refund today which is already 15 days waiting, this company is a joke DO NOT USE. Stil waiting for them to contact me 2 hours on the phone hanging on for them to pick up just keeps ringing.