Horrible service and they did not refund me my money since 3 months now. I ordered an refurbished iphone in a prestige version. First they didn't ship it for almost a month, than they did not accept my withdrawal from the contract and send me a phone with a malfunctioning battery. I did send it back within the 14 day periode to receive my refund. This was in December and I still did not receive my money. If the customer service is responding, they find excuses and now they are not even responding anymore. I submitted a claim and hope that they will at least react to this.