Liam: Pamela has been very patient and was able to deal with my request today effectively with great customer service compared to past experience. Although I didn't get to do exactly what I wanted to do she dealt with my queries today professionally. Definitely needs recognition and other members of staff should take a hint from her. 11 out of ten. Thankyou ... That's what I told her to pass to her manager. Coming from someone who works in the customer service sector for nationwide building society. Voted 4th best for customer service market leaders. Top notch Pamela.