Do not use this company. Tried to pay my loan of early as had extra cash and thought I would pay this so the interest wasn’t as much. They refused to take my payment as they said they couldn’t cancel my direct debit, even though I had already cancelled this with my bank. I had emailed waited 2 days for them to respond with I needed to call them, finally managed to get through to be told I couldn’t pay it off and would need to wait until they tried to take the scheduled payment from my bank. As the direct debit was cancelled my end, I would need to call back 3 days after it was due and speak to the collections team. Was also advised it would go down as a late payment and that I would get an additional charge for that too. What an absolute joke this company is. Avoid at all costs. Do not use.