Wanted to pay off my loan early, tried online but unable to as currently processing my monthly payment. Waited a couple more days and still unable to, all the time accruing more interest so tried their online help chat who couldn't do anything either, just said to wait until the pending payment had cleared. Great, but on asking about the daily interest I was getting charged as the loan was still open, no answer other than it will keep accruing until you pay the loan off... isn't that what I am trying to do! Will be emailing the transcript to the financial ombudsman as I cant believe it s fair that they can charge me more and more interest on a loan I just want to pay off. They need to have a system in place to make an additional payment if this is the reason, their system cant cope with multiple payments at the same time?!