Last year (2022) in August I purchased my first greenhouse. I chose Quictent because of their reasonable prices and the reviews mentioned how sturdy they are. Boy were they right! My new 10' x 20' greenhouse arrived within days and was easy to set up. It weathered the Ohio winter wonderfully, even extending the life of some plants. When spring came this year I was excited to get it filled again with plants, but we had a strong windstorm that battered it. About half of the frame was bent or broke and some of the cover had tears in it where the velcro straps were sewed into the seems. Now, understand that this was a very strong windstorm. Not your general spring wind. I was able to take it down and salvage parts of it, including the cover, but overall it was unusable. However, I was very impressed that it held up as well as it did! I contacted Quictent about the issue and they agreed to replace the frame for a small shipping fee! Jasmine handled my complaint promptly, responding right away each time I wrote to her. She was cordial, professional, yet personal at the same time. It was like talking with a family member who shared understanding and compassion--willing to work toward the best solution. Once the agreement was settled and I made payment (which was super easy), my new frame came in less than a week. And I was greatly surprised to see that they sent me an even more durable frame than the first one! This company is awesome with exceptional customer service and pretty, durable products! Jasmine is my new sister :)