First of all, I have been contacting the firm in regards to an insurance quote, the first two times person dealing with my case has dismissed me both times, telling me that i would be contacted within an hour, but never got a call back. Secondly, the amount i have spent on hold while dealing with my quote was very long and irritating. Thirdly, when i have received my welcome pack online, it had misleading information about my payment scheme, even though my payment has been completed all in one total payment while on the phone with an operator. I believe all of the above are very unprofessional and unacceptable, as your customers are spending for your profit.