“I originally took a policy out through your company. Initially there was a admin error which placed a cancellation notice to my name on a previous policy I had taken out through another company. This was quickly corrected and I rang to inform you of this. Hoping to reduce my policy cost. As it had significantly risen, so I was told due to the cancellation notice.
When I rang and informed you of the removal of the notice one of your employees contacted the broker to reduce the annual cost. He informed your employee that the cancellation notice had never been highlighted on the policy so therefore no reduction could be made. I am therefore disgusted that my policy is costing me more than £350 more (previous quote £650) for the year than my original quote through your service, with my excess £1500!! I previously payed £150 compulsory on my last policy. Can you please explain why my policy was so much more with no cancellation notice attached to it.
There was also an issue with a claim that was ongoing for an RTC mid 2016. I produced this at the original application on compare the market and got written proof that I was not at fault for the RTC which I e mailed twice to your employees. So this should not have had an affect on the policy either.”
Hello Thomas. Thank you for your feedback it's important to us. I've asked our complaints team to look into your comments and contact you direct. Regards Samantha
“My car insurance lasted ompnly 34 hours, and took a 22 days to refund about £2000, in addition, when I cancelled the policy they charged me £50 administrative fees and 30 for 2 days, they have no protocol as th employee on the phone was very rude and told me if you cancelled today the policy would be cancelled immediately now, and it was 7 pm and we discussed with him until he convinced that the policy should be until midnight because it's already being paid,”
Hello. Thank you for your feedback it's important to us. I have forwarded your comments on to the Manager who will investigate your concerns. Regards Samantha
