“When I contacted the number on the insurance quote given to me by compare the market It was not made clear to me that I would not be talking to you but would be talking to a 3rd party, who have caused me no end of trouble and apparently cost me £200. By the time I found this out I was already in the agreement and would have be charged to come out of it.
I also find their emails to be extremely rude in which they threaten me with cancellation even on their first email they had sent me to say that some of my documents were outstanding. I had send some of them through but become confused about some of the details. I think this is a awful way to treat someone who is a paying customer and this entire process has been very stressful.
I have made a complaint to them personally and expect to hear back from them soon.”
Hello Hannah. Thank you for your feedback it is important to us. I have referred your comments to our complaints department. They have advised they are at present looking into your concerns and will contact you direct. Regards Samantha Quote A
Hello. We are aware of an isolated error in our automated systems on Friday 2nd September, which sent review request emails, not only to new customers (as intended) but also to a number of historic customers who have held policies with us in the past. I am very sorry for any inconvenience caused.
Regards Samantha Quote A.
“I have absolutely no idea who QuoteA are and why I've been asked to review them. Just received an email out of nowhere thanking me for choosing to insure through them. Bit confused...”
Hello. We are aware of an isolated error in our automated systems on Friday 2nd September, which sent review request emails, not only to new customers (as intended) but also to a number of historic customers who have held policies with us in the past. I am very sorry for any inconvenience caused.
Regards Samantha Quote A.
Hello Charlie, it's Jonathan from QuoteA. I am checking on the status of your documents but they're usually sent by email right after the sale has been concluded. In the interim, it may be an idea to check your email 'spam' folder just in case. Many thanks.
“If you had an excellent rating I'd have chosen that for one of your employees Selorm Nuworsu, I know this maybe anonymous but please make him aware his help was extremely appreciated”
Hello Maria, Jonathan here from QuoteA. Your feedback is greatly appreciated and is not anonymous at all. I will personally make sure that Selorm gets your message! Thanks for taking the time to let us know of your positive experience.
“Well, I would appreciate your cover service given enough time to assess it however, it would be necessary if this cover has a breakdown service for an extra sustainable fee. I would like to include it in my cover if you let me know. Kind regards, MTamale”
“The information received was not clear and the sales reps speed through as though they not got time for you. Also keep you waiting for hours at a time Therefore I cancelled my policy”
Hello Helen. Thank you for your feed back. It is important to us. I have forwarded your comments to one of our Senior Team who will investigate your concerns. Samantha Quote A
“There was a bit of confusion on the phone about business use or personal use
And the agent speak so fast they need to slow down a bit .
We shall see al good it is in the coming future mr k. Miles”
“first initial price that was quoted on compare the market was significantly lower than the actual quote given, after a couple of days talking with the advice he managed to lower the quote by £400. Don't just accept first quote. All in all good customer service though!”
