“The information received was not clear and the sales reps speed through as though they not got time for you. Also keep you waiting for hours at a time Therefore I cancelled my policy”
Hello Helen. Thank you for your feed back. It is important to us. I have forwarded your comments to one of our Senior Team who will investigate your concerns. Samantha Quote A
“There was a bit of confusion on the phone about business use or personal use
And the agent speak so fast they need to slow down a bit .
We shall see al good it is in the coming future mr k. Miles”
“first initial price that was quoted on compare the market was significantly lower than the actual quote given, after a couple of days talking with the advice he managed to lower the quote by £400. Don't just accept first quote. All in all good customer service though!”
“Was told I'd be sent a confirmation email - I'm still waiting!
Phoned up and queried where my confirmation email was only to be told it would be sent out immediately - I'm still waiting.
Haven't received my paperwork through the post after over a week.
I'm quite concerned that I have spent a large sum of money on this insurance policy but have no proof of purchase and no receipt for my money.”
Hello Charlie. Thank you for your feedback. I have asked one of our senior team to look into your policy following your comments. They have sent you duplicate documents yesterday which you should receive today. I have also been advised that they tried to contact you yesterday to reassure you, but were unable to make contact . Our customer journey is important to us and I apologise for any inconvenience caused. Regards Samantha Quote A. .
“I was very happy with the way my quote was handled and Omar who dealt with it initially was very friendly along with his colleague who was also very keen to satisfy me as a customer, both were helpful and very professional, my first quote needed to be adjusted and he went out of his way to get me a quote I was happy with.
Thank you all for your help and advice
John Guy”
“I am still waiting for my insurance policy to be sent to me. I paid you ages ago yet have no paperwork. Therefore I would not know who to call if I had a accident or a breakdown.”
“I made a deal of £88.20 and I receive a document showing as the quote is £110.25 .I made a complain on the phone they said that someone called me but I didn't receive a call”
Hello Bedra. Thank you for your feedback. I have been advised by our complaints team that you have now spoken to them and your concerns have now been resolved. Regards Samantha Quote A
