“Was told I'd be sent a confirmation email - I'm still waiting!
Phoned up and queried where my confirmation email was only to be told it would be sent out immediately - I'm still waiting.
Haven't received my paperwork through the post after over a week.
I'm quite concerned that I have spent a large sum of money on this insurance policy but have no proof of purchase and no receipt for my money.”
Hello Charlie. Thank you for your feedback. I have asked one of our senior team to look into your policy following your comments. They have sent you duplicate documents yesterday which you should receive today. I have also been advised that they tried to contact you yesterday to reassure you, but were unable to make contact . Our customer journey is important to us and I apologise for any inconvenience caused. Regards Samantha Quote A. .
“I was very happy with the way my quote was handled and Omar who dealt with it initially was very friendly along with his colleague who was also very keen to satisfy me as a customer, both were helpful and very professional, my first quote needed to be adjusted and he went out of his way to get me a quote I was happy with.
Thank you all for your help and advice
John Guy”
“I am still waiting for my insurance policy to be sent to me. I paid you ages ago yet have no paperwork. Therefore I would not know who to call if I had a accident or a breakdown.”
“I made a deal of £88.20 and I receive a document showing as the quote is £110.25 .I made a complain on the phone they said that someone called me but I didn't receive a call”
Hello Bedra. Thank you for your feedback. I have been advised by our complaints team that you have now spoken to them and your concerns have now been resolved. Regards Samantha Quote A
Hello Patrice. Thank you for your feedback it is important to us. I have forwarded your comments to a senior manager who will contact you on their findings. Regards Samantha QuoteA
